Tracking repairs, inventory to provide a clearer picture for staff and customers
Harkness Premier Jewellers are a Jewellery repair store situated in the heart of Glasgow. The store is owned and run by the award-winning jeweller Stuart Harkness. They repair and provide jewellery to some of the largest jewellers across the UK. With such a large range of customers, Harkness Premier Jewellers needed a way to track the repairs coming into their store and wherein the process the jewellery is.
1Remove paper ledger
2Track repair process in-store
3Provide customers with better insights
4Automate business processes
5Improve overall efficiency
6Improve team experience
Taking a human-centred approach
Testing The System
Thinking Outside the Box
Accessing Information Anywhere
50% Reduction in administrative time
100+ Jewellery stores with system access
75% Improved response time for customers
Improved team satisfaction
Provided cleared overview for managers.
Digital Product Requirements
Ensuring that the data stored within the database is secure and not accessible by anyone outside of the Harkness team or those with pre-defined access.
As the Harkness team grows so will the system as the system was built with scalability in mind to allow for future growth and for new components to be added.
The system is built as a web application and sits on an AWS server to ensure system stability and scalability. Being a web app allows for it to be accessed from any location at any time.
The whole system is fully responsive and works on any device regardless of screen size. From mobile to desktop the same consistent, considered user experience is provided.
We provided our client with video and documentation training along with in-person training to ensure we covered all their members of staff ensuring they were both informed and comfortable with the new system prior to launch. The documentation has proved a particularly useful aid to the team when engaging with new team members.
At present the website supports English, German and Italian but is fully capable of adding further languages as required by Mascarade grows as an organisation. This can be achieved by Mascarade without the assistance of a developer.
The whole website, including the application form, is fully editable by Mascarade allowing them to change content as required.