Magento Support and Maintenance
Exceptional support for your eCommerce website and apps
Partnership focused support that drives your eCommerce website forward.Get web support that works
At Spectre Creative we believe it’s our role as your partner to navigate the complex waters of Magento. Finding an experienced digital agency is the first step to success and we have a wealth of knowledge and experience that will enable your brand to thrive online
Whether you are starting a new online store or are migrating from your current platform we can help you every step of the way. At Spectre Creative, we are Magento experts and our eCommerce service offers a full range of options for your online store, making full use of the intuitive capabilities headless provides
We have taken a different approach to Magento support and maintenance. No Contracts, no restrictions, fully flexible and consistent service offering.
We have different levels of Magento support and the only thing that changes is the amount of time we focus exclusively on your website. It is that simple.
You do not need to sign up for a minimum term when it comes to our support offering. You can stay with us for as long or as little as you need, just give us 30 days notice and we will stop carrying out maintenance and support on your Magento website.
We do offer a discount of 10% when you sign up for 12 months but either way, you will receive the same great service.
We don’t think that support and maintenance should be restricted to any particular design or development service that we offer. You can take full advantage of all of our services within your support package, with no restrictions, no confusion, no hassle.
Magento Commerce is a best in class enterprise platform for online retailers. It is packed full of features that can handle even the most challenging of business structures. Taking this platform and your business, Spectre builds state of the art eCommerce stores.
Our internal team, based in the UK, has highly skilled and experienced individuals including qualified designers, backend and front-end developers.
We design and build beautiful sites with world-class user experience to showcase your brand and delight your customers.
We develop Magento extensions that will improve and extend the capabilities of your Magento store.
We work closely with you to create specific tools that work for your brand’s objectives and give you better integration speeding up your business process so you can deliver.
Whatever you need to integrate to make your business run smoothly, we have you covered. We have experience integrating all business systems from your CRM to your POS.
Enjoy better-advanced features and convenience by upgrading your eCommerce website from Magento 1 to 2 with help of our qualified developers.
We can upgrade your existing Magento website from Magento 1 to 2 while keeping your current store settings, data and extensions. If you are not currently using Magento, we can also help you migrate your website to Magento 2.
Just select the package that you need and submit the details in our contact form. Once we receive this we will get you set up in our ticketing system, organise payment and once this is received your support and maintenance will start.
Yes we do! If you want to prepay for one year you get a 10% discount on the package. Just get in touch with us to discuss this.
Yes. We can build tailor made packages to fit your needs. Contact us to let us support your specific business requirements.
If you require more hours than you have allocated in your package, and we have the availability to facilitate this then you have two options. You could subtract the hours from the following month's subscription or you can choose to have it billed separately at the end of each month at our hourly rate. We only guarantee that we will be able to deliver your agreed monthly package and cannot guarantee any additional requests in a billing month if we do not have the capacity to deliver.
This is a subscription agreement and therefore the hours do not carry forward into the next month. We only take as many support agreements as our team can manage, therefore we guarantee the development time and our client guarantees the support tasks. You can always switch between packages in case you need more or less development time. You only need to notify us 30 days before the next billing cycle.
Tickets are handled via our ticketing system Jira. Depending on the agreed retainer package, your slot will be divided per four working weeks and it will result in a guaranteed number of hours per each week, during which our dedicated developers will actively work on your tickets.
All support tickets will be solved during days and hours of business operation, Monday to Friday, from 10 AM – 6 PM, GMT, excluding holidays and national free days. Support requests received after operating hours will be reviewed and assigned the following business day.
Critical tickets (tickets that imply an online shop not being functional in terms of uptime or payment) will be actioned immediately as these enter our ticketing system, during the operating hours, or first thing next business day outside of operating hours.
We have no locked-in agreements. Our partners are free to terminate the agreement as soon as they believe their interests are not represented anymore. Our support packages are flexible, thus, you can reserve an 8h package this month and no support package next month. All you have to do is provide a 30 day notice and that’s it.
If you pre-paid an annual package, received your 10% discount and chose to terminate the agreement, unfortunately, we won’t be able to provide a refund.
Magento version updates can take up a lot of time, to make sure you select the best support package for our needs please see the magento docs upgrade support times to gauge the amount of support you will need. If your support package does not cover the time required for a magento version upgrade you will be billed for the additional time at our hourly rate.
8 hours per month
16 hours per month
32 hours per month
64 hours per month
All of our support levels offer the same great features
Get eCommerce supportGet in touch